Staying on top of orders and maintaining clear communication with all stakeholders can be a significant challenge.

For companies managing many end-users with multiple suppliers, orders, and deliveries, the complexity only grows. Transparency with your users is often a pain point, leading to wasted time, frustrated customers, and inefficiencies when inquiries arise about order statuses.

That’s where Meti comes in—we simplify the entire order tracking process from Purchase Order (PO) to delivery. And we built a feature one powerful feature to solve this problem: the ability to "share a view" of order data with your own users.

This feature has proven transformative, saving time for businesses, improving the experience for their end users, and eliminating the chaos of tracking down order statuses when customers inquire. Let’s explore why this functionality is so impactful and how it addresses key pain points for our customers.

Eliminating the Transparency Gap.

One of the most common challenges businesses face is providing their own customers with a clear understanding of order statuses. Whether it’s a delay, a shipment en route, or a completed delivery, staying informed shouldn’t require endless back-and-forth communication. Our "share a view" functionality solves this by enabling businesses to:

• Provide Instant Clarity. Instead of scrambling to gather updates when a customer asks, businesses can offer their users a real-time, centralized view of all orders for a specific job or project.

• Build Trust Through Transparency. Giving users direct access to updates fosters trust and reduces frustration.

• Reduce Manual Effort. Sharing a view means fewer repetitive updates and fewer resources spent answering questions about order statuses.

Time Savings for Businesses and Their Users.

Time is one of the most valuable resources for any business. Constantly fielding questions about order statuses or running around trying to piece together updates for inquiring customers is inefficient and stressful. Our "share a view" feature saves time by:

1. Streamlining Communication. Businesses can share a single, unified source of truth with their users, cutting down on email threads and phone calls. You can customize what data you share so your users see only whats most relevant.

2. Minimizing Disruptions. With order statuses readily accessible, businesses can focus on other priorities without constant interruptions.

3. Empowering Customers. Users can access the information they need independently, reducing reliance on support teams and enhancing their overall experience.

4. Foster Stronger Relationships. Transparency demonstrates accountability and builds long-term trust with customers.

Comprehensive Order Tracking, Simplified.

Beyond the shared view functionality, our platform provides robust tools for managing orders end-to-end. From supplier communication to shipping updates and delivery confirmation, we streamline the entire process. This foundation supports the shared view feature, ensuring the data businesses share with their users is accurate and up-to-date.

Real-World Impact.

Many businesses have experienced dramatic improvements with this feature. One user shared how they were previously overwhelmed by calls every week from customers asking for order updates. These interruptions forced them to constantly switch tasks to track down statuses. Now, with the shared view feature, their customers can check real-time updates themselves—sometimes even discovering delivered orders before the business realizes it. This shift has not only reduced disruptions but also improved efficiency and customer satisfaction.

Why It Matters

In an era where data transparency is key to success, being able to share meaningful and actionable information with stakeholders is a competitive advantage. Our system bridges the gap between internal operations and external relationships, enabling businesses to streamline processes while enhancing customer satisfaction.

While tracking orders from PO to delivery is at the heart of what we offer, the ability to share views of order data with users is the feature that truly empowers our customers. By addressing pain points like transparency, time savings, and improved customer experience, we’re helping businesses build stronger relationships and operate more efficiently.

If you’re ready to transform your order tracking process and empower your customers with real-time visibility, we’d love to show you how we can help. 👇

Sign Up for a Demo or Contact Us to get started now!